Welcome to Fast Lube and Oil. By using our website, booking appointments, or receiving services at any of our locations, you agree to these Terms and Conditions. Please read them carefully.
1. Services Provided
Fast Lube and Oil provides automotive maintenance and fluid services including but not limited to:
- Oil changes (conventional, semi-synthetic, and full synthetic)
- Transmission fluid services (drain and fill, fluid exchange)
- Differential and transfer case services
- Coolant and antifreeze flushes
- Power steering flushes
- Air filter and cabin air filter replacement
- Wiper blade replacement
- Fuel filter replacement
- Battery installation
- Serpentine belt replacement
- Light bulb replacement
- AC recharge services
- Free check engine light reset
We do NOT provide: brake services, tire rotations, spark plug replacement, shock replacement, alternator replacement, tune-ups, diagnostics, TPMS repair or diagnosis, alignment, or flat tire repair.
2. Service Locations
Fast Lube and Oil operates multiple locations in Oregon and Washington. Each location maintains its own hours of operation, which can be found on our Google Business listings or by contacting the specific location directly.
We are closed on the following holidays: Easter, Thanksgiving, Christmas Day, New Year's Day, Labor Day, and Memorial Day.
3. Pricing and Payment
- All pricing listed on our website or provided by our staff is subject to change without notice
- Prices are starting prices and may vary based on vehicle make, model, year, and required oil quantity
- European vehicles require specialty full synthetic oil and may incur additional charges for specialty oil filters
- Diesel trucks have specific pricing based on oil type and quantity required
- Payment is due at the time of service completion
- We accept standard payment methods; all payments are processed in-person at our locations
- Online quotes may differ from final pricing based on actual vehicle requirements
4. Customer-Supplied Products
Customers are welcome to bring their own oil or oil filters for installation. Fast Lube and Oil will install customer-supplied products but cannot guarantee or warranty products we did not supply. We are not responsible for any damage or issues arising from customer-supplied materials.
5. Appointments and Scheduling
- Appointments can be made through our website at www.fastlubeandoil.com
- Walk-in customers are also welcome, subject to availability
- We reserve the right to reschedule appointments due to unforeseen circumstances, including but not limited to equipment failure, staffing issues, or weather conditions
- Customers who fail to show for scheduled appointments without notice may be subject to scheduling restrictions for future appointments
6. Text Message Communications
By providing your phone number and opting in through our website appointment booking system, you consent to receive text messages from Fast Lube and Oil regarding:
- Appointment confirmations
- Service reminders
- Appointment notifications
- Service completion updates
- Vehicle maintenance reminders
Message and data rates may apply. You may opt out at any time by replying STOP to any text message. We will honor all opt-out requests immediately.
7. Vehicle Information and Records
When you book an appointment or receive services, we collect and store information about your vehicle including make, model, year, and services performed. This information is used to provide you with appropriate service recommendations and maintain accurate service records for your vehicle.
8. Warranty and Liability
- Fast Lube and Oil warrants that all services will be performed in a professional and workmanlike manner
- We use quality parts and fluids appropriate for your vehicle
- Our liability is limited to the cost of the service performed
- We are not responsible for pre-existing vehicle conditions, wear and tear, or damage caused by customer neglect
- We are not liable for indirect, incidental, or consequential damages
- Any warranty claims must be reported within 30 days of service
9. Customer Responsibilities
Customers are responsible for:
- Providing accurate information about their vehicle
- Informing us of any known vehicle issues or concerns
- Retrieving personal belongings from their vehicle before service
- Following recommended maintenance schedules
- Paying for services rendered in full at time of completion
10. Promotions and Discounts
- Promotions, coupons, and discounts are subject to terms and conditions specific to each offer
- Discounts cannot be combined unless explicitly stated
- Online booking may qualify for promotional discounts as advertised
- Gift cards may be purchased at a discount and used for future services
- We reserve the right to modify or discontinue promotions at any time
11. Limitation of Services
Fast Lube and Oil reserves the right to refuse service to any customer or vehicle if we determine that:
- The requested service is beyond our scope of expertise
- The vehicle condition presents safety concerns for our staff
- The customer has previously violated our terms or policies
- We do not have the necessary parts or equipment
12. Changes to Terms
Fast Lube and Oil reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.
13. Governing Law
These Terms and Conditions are governed by the laws of the States of Oregon and Washington, depending on the location where services are provided. Any disputes shall be resolved in the appropriate state or local courts of the jurisdiction where the service location is situated.
14. Contact Information
For questions about these Terms and Conditions, please contact the manager at your local Fast Lube and Oil location. Contact information for all locations can be found on our website at www.fastlubeandoil.com.
15. Severability
If any provision of these Terms and Conditions is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms and Conditions will otherwise remain in full force and effect.
16. Entire Agreement
These Terms and Conditions constitute the entire agreement between you and Fast Lube and Oil regarding the use of our services and supersede all prior agreements and understandings, whether written or oral.