Fast Lube and Oil ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book appointments, or receive services at any of our locations in Oregon and Washington.
Key Points: We collect only the information necessary to provide you with automotive services and communicate about your appointments. We do not sell your personal information to third parties.
When you book an appointment or receive services from us, we may collect the following personal information:
We do not collect:
We use the information we collect for the following purposes:
We respect your privacy and do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
When you make a payment for services, your payment information is processed by our third-party payment processor. We do not store your credit card or banking information. Payment processors handle your financial data in compliance with Payment Card Industry Data Security Standards (PCI DSS).
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
In the event of a merger, acquisition, or sale of all or a portion of our assets, customer information may be transferred to the acquiring entity.
When you book an appointment through our website, you have the option to provide consent to receive text messages from us. This consent is entirely optional.
If you opt in to receive text messages, we will send you:
You can opt out of receiving text messages at any time by:
We will honor all opt-out requests immediately. Message and data rates may apply based on your mobile carrier's plan.
If you provide us with your email address, we may send you:
You can unsubscribe from promotional emails at any time by clicking the "unsubscribe" link at the bottom of any promotional email or by contacting your local service location.
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
We retain your personal information and vehicle service records for as long as necessary to:
If you would like us to delete your personal information, please contact the manager at your local service location. Please note that we may need to retain certain information for legal or business purposes.
Our services are not directed to children under the age of 18, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected information about a child, please contact us immediately so we can delete that information.
Depending on your location, you may have certain rights regarding your personal information, including:
To exercise any of these rights, please contact the manager at your local Fast Lube and Oil service location.
Our website does NOT use cookies, tracking pixels, analytics tools, or any other tracking technologies. We do not collect information about your browsing behavior on our website or other websites.
Our website may contain links to third-party websites (such as our Google Business listings or social media pages). This Privacy Policy does not apply to those third-party sites. We are not responsible for the privacy practices of other websites and encourage you to read their privacy policies.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:
To exercise these rights, please contact your local service location.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
We encourage you to review this Privacy Policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of the updated Privacy Policy.
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact the manager at your local Fast Lube and Oil service location:
By using our website, booking appointments, or receiving services at Fast Lube and Oil, you consent to the collection and use of your information as described in this Privacy Policy.